Refund policy

At Thornto Beauty, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

. Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unopened

  • In its original packaging

  • In the same condition that you received it

Items returned after 30 days from delivery are not eligible for refund.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used beauty and skincare products

  • Personal care items that have been unsealed

  • Gift cards

  • Final sale or clearance items

If a product arrives damaged or defective, please contact us immediately (see Section 6).

3. Return Process

To initiate a return:

  1. Email us at [Insert Support Email]

  2. Include your order number and reason for return

  3. If approved, we will provide return instructions

Do not send items back without receiving return approval.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

  • If a refund is issued, original shipping costs will be deducted (unless the return is due to our error).

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery

  • Provide clear photos of the item and packaging

If confirmed, we will:

  • Offer a replacement, or

  • Issue a full refund, including shipping costs

7. Exchanges

We do not offer direct exchanges. If you would like a different item:

  • Return the original item (if eligible)

  • Place a new order separately

8. Cancellations

Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.

9. Contact Information

If you have questions about this policy, please contact:

Email: [Insert Email]
Business Name: Thornto Beauty